Shipping policy
Where we ship
We currently ship within Italy only. We are not accepting orders for delivery to other countries at this time.
Customers in other EU countries are welcome to place an order with delivery to an Italian address.
Carrier
All orders are shipped via our Shopify-integrated shipping partner, with tracking included.
Shipping costs
- Free standard shipping on all orders of €75 or more.
- Calculated rates on orders under €75, displayed at checkout before payment.
Processing time
Orders are processed and dispatched from our facility in South Tyrol, Italy, within 1 to 2 business days of receipt (Monday to Friday, excluding Italian national holidays).
Estimated delivery times
- Italy: 2 to 5 business days from order date.
These are estimates and not guarantees. Delivery may be affected by carrier delays, weather, or peak periods.
Order tracking
You will receive a shipping confirmation email with a tracking number when your order is dispatched.
Failed deliveries
If our carrier is unable to deliver your order (incorrect address, recipient not available after standard delivery attempts), the package will be returned to our facility. We will contact you to arrange re-delivery; additional shipping fees may apply.
Lost or damaged shipments
If your shipment shows no movement in tracking for more than five business days, or if your package arrives damaged, contact us with your order number. We will investigate with the carrier and arrange replacement or refund as needed.
Taxes and duties
VAT is included in the displayed price at checkout. Domestic shipments within Italy are not subject to customs duties or import taxes.