FAQ
Are Scentieri products natural?
They are made with naturally derived ingredients wherever it makes a real difference, and with safe, well-tolerated synthetics where they perform better. We don't put a 'natural' badge on the front of the bottle. We list every ingredient on the back.
Are they vegan?
Yes. Every formula in the line is vegan and never tested on animals.
Where are they made?
Formulated and bottled in South Tyrol, Italy.
Are the bottles recyclable?
Yes. Amber PET, recyclable in Italy and across the EU. We chose plastic over glass for safety in the bathroom and to reduce the weight (and emissions) of shipping. Please refer to the label for specific recycling instructions.
How long does the scent last?
Pine Serenity is balsamic and present while you use it. It isn't built to last all day; the scent quiets soon after, leaving only a faint trace on skin and hair.
Is there alcohol or essential-oil sensitivity to consider?
Our formulas use carefully measured aromatic extracts dosed within EU cosmetic limits. If you are sensitive, please patch-test on the inner forearm first and consult the full INCI on the bottle.
How are bundles priced?
Each bundle saves a small amount versus buying the same items individually, between 5% and 9%. The saving is small. The pairing is the point.
Where do you ship?
To Italy and to every other country in the European Union. We do not ship outside the EU at the moment.
What does shipping cost, and when is it free?
Within Italy, €6.90. To the rest of the European Union, €9.90. Orders of €75 or more ship free, everywhere we deliver. The exact cost is always shown at checkout before you pay.
How long does delivery take?
Orders leave our facility in South Tyrol within 1 to 2 business days. After that, allow 2 to 5 business days within Italy and 4 to 9 business days elsewhere in the EU. These are estimates rather than guarantees — carriers, weather and peak periods can all add a day or two.
How can I track my order?
Every order ships with tracking. You will receive a shipping confirmation email containing your tracking number as soon as the parcel leaves us.
Which payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Klarna, Apple Pay and Shop Pay. Every available method is shown at checkout before you pay, and payment is processed securely by Shopify.
What if my parcel arrives damaged?
Write to us within 14 days of delivery with your order number, a short description and photographs — including the outer packaging if it was damaged in transit. We arrange a replacement at our cost. If a replacement isn't possible, we refund you in full, including the original shipping.
Can I return a product I have already opened?
No. For hygiene reasons, cosmetics that have been opened or had their seal broken cannot be taken back — this is standard across the industry. Everything else is set out in our Refund Policy.